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Shipping Policy

Shipping & Delivery Policy

Last Updated: September 10, 2025

This policy explains how orders placed with ANJ Appliances (ANJ Appliances & Outdoor Living) are processed and delivered. Unless stated otherwise, it applies to shipments within the United States.

1) Order Confirmation & Stock Status

  • Immediate confirmation. When you place an order, you’ll receive an email confirming receipt. Your payment method is pre‑authorized for the amount of the order.

  • Stock verification. Once we confirm an item is in stock, we capture payment and begin fulfillment. We typically ship within 2–5 business days after stock confirmation.

  • Backorders / unavailable items. If any item is on backorder or unavailable, we’ll contact you so you can decide if you want to wait or you will have the option to cancel at no charge. Most items are in stock, but backorder timing varies by brand and demand.

  • 7‑day authorization rule. We can hold a card authorization for up to 7 days. If you choose to wait for a backorder, we’ll charge your card when you confirm that choice. If we don’t receive your decision within 7 days, or we cannot capture payment within 7 days, the order may auto‑cancel.

2) Fast & Free Shipping (Contiguous U.S.)

  • We offer Free Shipping on Standard Ground or Freight only items on merchandise subtotals of $299+ (after discounts, before tax) to the contiguous 48 U.S. states.

  • Typical delivery windows for free ground shipping are 2–10 business days from ship date; exact dates/times cannot be guaranteed.

  • Exclusions:  hazardous materials, shipments to AK/HI/PR/U.S. territories/APO/FPO, remote or limited‑access locations, white‑glove/inside delivery, assembly, and any brand or factory‑specific freight surcharges. Must call customer service for quote of prices for these specialized deliveries at (954) 504-5310 or email us at sales@ANJappliances.com.

  • For freight shipments sent via standard shipping, service includes curbside delivery and liftgate where available.

3) Processing & Lead Times

  • In‑stock items: usually depart the warehouse in 1–3 business days after payment capture.

  • Custom‑made brands (examples: Fire Magic, Videl USA, Broilmaster, American Outdoor Grill, American Spas):

    • In warehouse: ship in 24–48 hours; typical arrival within 7–14 days.

    • Made to order: allow about 2-3 weeks for production plus ~1-2 weeks transit (~ 4-5 weeks total, location dependent).

  • Orders placed after 12:00 PM ET, on weekends, or holidays begin processing the next business day.

  • Orders may ship from multiple warehouses and arrive in separate deliveries.

4) Carriers, Methods & Our Discretion

  • We reserve the right to choose the carrier (e.g., UPS, FedEx, R+L, Estes, SAIA) and service level for standard shipping.

  • Once a shipment is in the carrier’s possession, we cannot change the address, expedite beyond available options, or guarantee delivery dates.

5) Parcel vs. Freight (LTL) Deliveries

  • Parcel (typically < 62 lbs): Delivered to your door; no signature/appointment required in most areas.

  • Freight/LTL (large/heavy items on a pallet):

    • Curbside delivery to the end of the driveway; movement from curb to final location is your responsibility.

    • Adult signature is generally required.

    • Delivery appointments are set by the carrier (common windows are 3–4 hours, Mon–Fri).

    • Missed appointments / storage fees: Carriers may charge re‑delivery or storage. These fees must be paid before re‑delivery. If delivery is not rescheduled within 2 business days, freight may be returned to us and treated under our Return Policy (see §14).

    • Helpers recommended: Have one to two helpers available to move heavy items depending on size and weight of the product.

    • Inside/room‑of‑choice/assembly are not included unless purchased (contact us before ordering to get a quote for the extra service)

6) Delivery Inspection & Damage Reporting (24 Hours)

Please follow these steps to protect your order and speed up resolutions:

  1. Inspect the packaging on arrival. Photograph the shipment before accepting—even if it looks fine.

  2. Open and check contents while the driver is present whenever possible.

  3. Note problems on the receipt: If you cannot fully inspect, write “Subject to concealed damage.” If you see issues, write “Damaged” with specifics.

  4. Keep all packaging, including the pallet, until your issue is resolved.

  5. Report any damage or missing items within 24 hours of delivery:

Signing a delivery receipt without any notation indicates the freight was received in good condition and may limit claim options. Time‑stamped photos and detailed notes are the fastest path to a replacement/solution.

7) Tracking & Notifications

  • We’ll email you a shipping confirmation and tracking link within 1 business day of your order leaving the warehouse.

  • If you do not receive tracking within 3 business days of ordering, contact sales@ANJappliances.com with your order number.

  • Please monitor the carrier’s tracking and contact us if anything appears off so we can help.

8) Remote / Limited‑Access Locations

Remote, island, hard‑to‑reach, or limited‑access addresses (e.g., narrow/winding or unpaved roads, gated communities, rooftop condos, restricted delivery zones) may require additional carrier fees and more transit time. If you anticipate access challenges, tell us at checkout or immediately after ordering so we can coordinate with the carrier.

9) Address Changes, Re‑Delivery & Incorrect Addresses

  • Reconsignment/redirects after shipment, missed appointments, or inaccessible locations may incur carrier fees if applicable.

  • If a shipment is returned as undeliverable or due to a missed appointment, the order may be processed as a return under §14 and may be subject to outbound and return freight plus applicable fees.

  • If a package is delivered to the address we were provided and appears lost or stolen, we’ll open a carrier claim; resolution may take up to 10 business days.

10) Alaska, Hawaii, U.S. Territories & APO/FPO

  • We can ship select small parcel items to AK/HI/U.S. territories/APO/FPO with an individual shipping quote; these orders are not eligible for free shipping.

  • APO/FPO shipments are subject to USPS size/weight/content restrictions and may require extra transit time or fees. If an item cannot ship to your APO/FPO address, we’ll contact you to discuss alternatives.

11) International & Freight Forwarders

  • We do not ship freight items internationally or outside the contiguous U.S.

  • We can ship to your U.S.‑based freight forwarder. You’re responsible for all duties, taxes, tariffs, and coordination from the forwarder to the destination.

12) White‑Glove / Inside Delivery (Optional)

Where available, inside delivery, room‑of‑choice, stairs, debris haul‑away, and assembly can be arranged for an additional fee. Availability varies by carrier and location, contact us before delivery for a quote.

13) Delays & Force Majeure

Carrier capacity, severe weather, peak holiday volumes, supply‑chain disruptions, and events beyond our control may delay processing or delivery. We’ll provide updates and assist with tracking using information available from the carrier. Refunds are not issued for deliveries that arrive later than a preferred date when shipped within stated timeframes.

14) Returns, Refusals & RMA

  • Returns must follow our Return Policy (RMA required, return windows, condition of packaging, restocking, and freight rules).

  • Refusals for reasons other than verified carrier damage or our error may incur return freight and restocking.

  • If freight is returned because the carrier could not reach you or an appointment was missed, the order may be treated as a return with applicable fees.

See our Returns Policy for complete details.

15) Installation Timing Guidance

Please schedule installation after your order arrives and has been fully inspected. This helps avoid contractor trip charges if shipping damage or shortages must be addressed first.

16) Need Help?

Sales & Shipping Support:
Phone: (954) 504‑5310
Email: sales@ANJappliances.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET (excluding holidays)

Quick Checklist for Freight Deliveries

  1. Watch for shipping confirmation with tracking and delivery method details.

  2. Prepare for curbside delivery—have 2 helpers ready for heavy items.

  3. Inspect, photograph, and note issues on the delivery receipt; report within 24 hours.

Returns Policy

Returns & Refunds Policy

Last Updated: September 10, 2025

At ANJ Appliances (ANJ Appliances & Outdoor Living) we know things happen—that’s why we offer a 30‑Day No‑Hassle Returns/Exchange Policy. If you need to return an item for any reason within 30 days of delivery, you can do so by paying return shipping and any applicable restocking fee (see below). All returns require authorization (RMA).

Install after inspection. Please schedule installation only after your items arrive and you’ve fully inspected them.

1) Return Eligibility & Window (30 Days)

  • You may return new, unused, unassembled products in like‑new condition with all original inner/outer packaging, parts, manuals, and accessories within 30 days of delivery.
  • Returns must have an RMA issued by ANJ Appliances. Items returned without authorization, without original packaging, or outside 30 days may be refused or assessed additional handling.

Not Eligible for Return

  • Items that are used, installed, assembled, fueled, or show wear.
  • Custom‑made, special‑order, or made‑to‑order items once in production.
  • Items marked non‑returnable, clearance, or warehouse deals on the product page.
  • Requests made after 30 days from delivery.

2) Restocking Fees (Condition‑Based)

  • Standard returns are subject to a 15% restocking fee (assessed after inspection, based on condition and completeness).
  • If a product shows visible wear/use or is missing parts/packaging such that it cannot be re‑sold as “new,” it will be classified as refurbished and a 40% restocking fee will apply.
  • Any services (expedited shipping, white‑glove, assembly, appointment, accessorials) are non‑refundable.

3) Return Shipping Costs & Outbound Freight on “Free Shipping” Orders

  • For standard returns, you are responsible for return shipping.
  • We also deduct our original outbound shipping cost from refunds on orders that initially shipped free.
  • If a shipment is refused for reasons other than verified carrier damage or our error, return freight and restocking will apply.

4) How to Start a Return (RMA)

  1. Request authorization within 30 days of delivery:
    • Email Sales@anjappliances.com with your order #, item(s), reason, and photos (outer/inner packaging and item).
    • Or call (954) 504‑5310 (Mon–Fri, 9:00 AM–5:00 PM ET).
  2. We’ll send your RMA, instructions, and (if applicable) a prepaid label or Bill of Lading (BOL) for freight.
  3. Ship back within 30 days of RMA approval.
  4. Freight returns: before authorization, provide a quick photo of the product securely repacked and palletized (helps protect against damage on the way back).
  5. Pack carefully in original inner/outer cartons with all parts and manuals. Damage from inadequate repacking may reduce or deny refunds.

Do not send returns to our office without an RMA. Return addresses vary by brand/warehouse.

5) Damages on Products (On Arrival)

If your order arrives damaged, you can choose a replacement or a full refund—we’ll cover related shipping—provided:

  • You report damage within 24 hours of delivery and
  • You note the damage on the freight delivery receipt before signing (see scripting below).

How to report damage (within 24 hours):

  • Take photos of the damaged item(s) and outer carton/pallet with the shipping label visible.
  • Email sales@ANJappliances.com with photos and your order #.
  • If you see visible damage at delivery, either refuse the shipment or write “Damaged” on the receipt before signing. If you cannot fully inspect, write “Subject to concealed damage” and sign.

Important: Please do not sign the delivery slip until you have inspected packaging. If the receipt has no damage notation or damage is reported after 24 hours, ANJ may not be responsible for replacement or repair.

6) Missing Items (Shortages)

Please notify sales@ANJappliances.com within 24 hours of delivery if items or parts are missing. Include photos of the open box and packing materials.

7) Lost Packages (Carrier Shows “Delivered”)

If tracking shows Delivered but you did not receive the item, notify us within 2–5 days of the carrier’s Delivered scan. We’ll open a carrier claim. Reports after 5 days fall outside our claim window and ANJ will not be responsible for missing claims after that timeframe.

8) Exchanges

Prefer an exchange instead of a refund? Let us know during the RMA request. Exchanges follow the same eligibility/packaging rules; price differences and shipping may apply.

9) Defective Items & Manufacturer Warranties

Most products include a manufacturer’s limited warranty. We’ll assist you through that process.

To start a warranty claim:

  • Confirm you are within the warranty period.
  • Provide serial number(s), a description of the issue, and photos/video.
  • Our team may troubleshoot to confirm a defect; we’ll file with the manufacturer.

Remedies & timing:

  • The manufacturer decides the remedy (parts, repair, replacement) and timeline. Some items/parts may need to be returned for quality review.
  • Labor, trip charges, and project delays are not reimbursed by ANJ or most manufacturers.

Out‑of‑warranty:

  • We can often source replacement parts or a replacement unit for purchase (availability not guaranteed for discontinued items).

10) Freight Return Packaging & Pickup

  • Freight returns are curbside pickup unless otherwise arranged.
  • Items must be fully repacked in original inner/outer cartons, securely strapped and palletized.
  • We’ll provide a BOL and pickup window; missed pickups may incur carrier fees.

11) Custom Orders (Final Sale)

All custom orders are final sale and cannot be returned or refunded. Because these products are made to your specifications, they cannot be re‑stocked or re‑sold as new. Please review all custom details carefully before ordering.

12) Your Own Carriers / Freight Forwarders

If you choose to use your own carrier or export via a freight forwarder, ANJ is not responsible for damage, defects, loss, or delays after we deliver to your carrier. We cannot provide replacements or refunds for items shipped on your own account, and ANJ should not be listed on export documentation.

13) Refund Timing & Method

After your return arrives and passes inspection, refunds are issued to the original payment method. Posting time varies by bank and payment type—typically 3 days to 2 weeks from the refund issuance date.

14) Questions or Help

Email: sales@ANJappliances.com
Phone: (954) 504‑5310
Hours: Monday–Friday, 9:00 AM–5:00 PM ET

 

 

Summary

·  30-Day No-Hassle Returns/Exchange — return for any reason within 30 days; you pay return shipping + restocking.

·  Restocking fees: 15% standard after inspection; 40% if the item shows wear/missing parts and can’t be resold as new (refurbished classification).

·  RMA required; we inspect, then email approval/rejection; refunds post in 3 days to 2 weeks depending on bank/payment.

·  Items must be like new with all original packaging & accessories.

·  Damages: if reported within 24 hours with receipt notation (“Damaged” or “Subject to concealed damage”) you may choose replacement or full refund and we cover shipping.

·  Lost packages: report within 2–5 days after the carrier marks “Delivered.”

·  Missing items: report within 24 hours.

·  Custom orders: final sale.

·  Your own carriers/freight forwarders: ANJ not responsible and cannot replace/refund.

Warranty

At ANJ Appliances & Outdoor Living, we are not the manufacturers — instead, we partner directly with a wide range of trusted brands to bring you their premium products. By working closely with these brands, we’re able to provide exceptional value and deals you won’t typically find with other retailers.

Please note that ANJ Appliances & Outdoor Living does not provide a warranty directly. All warranties are offered and honored by the respective manufacturers. We are happy to assist you in contacting the manufacturer should you need any warranty details, support, or claims assistance.

Because warranties vary by brand, coverage and terms may differ. Below, you’ll find summaries and links to the warranty information provided by our partner brands for your convenience.


Fire Magic

Summary of Fire Magic premium gas grill warranty coverage:

Component/Part Warranty Period Coverage Description
Cast stainless steel burners Lifetime Covered as long as original owner owns the grill
Choice stainless steel U-shaped burners Lifetime Covered as long as original owner owns the grill
Stainless steel rod cooking grids Lifetime Covered as long as original owner owns the grill
Stainless steel housing Lifetime Covered as long as original owner owns the grill
Brass valves, inner liners, manifold assemblies 15 Years Covered except ignition systems
Porcelain (ovens, barbecue faces), backburner assemblies 15 Years Covered except ignition systems
Electric grills stainless steel cooking grids and housing 10 Years Covered except ignition systems
Flavor grids, infrared burners, charcoal stainless steel grills (excluding charcoal pan, grid, wood pellet screen, thermometer, ash tray) 5 Years Covered warranty
Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) 3 Years Covered warranty
Ignition systems (excluding batteries), electrical components, grill accessories 1 Year Covered warranty
Replacement parts 30 Days Warranty from date of purchase

*This table covers the main warranty durations for key Fire Magic grill components. For full warranty terms and instructions, consult the official Fire Magic warranty page or owner's manual.

Click here for Fire Magic Warranty

 

Napoleon

Summary of Napoleon grill warranty coverage:

Component/Part Warranty Period Coverage Description
Hood Lifetime (some models) / 15 / 10 Years Defects in material and workmanship
Stainless Steel Lid Lifetime / 15 / 10 Years Defects in material and workmanship
Porcelain Enamel Lid Lifetime / 15 / 10 Years Defects in material and workmanship
Aluminum Castings / Stainless Steel Base Lifetime / 15 / 10 Years Defects in material and workmanship
Stainless Steel Cooking Grids Lifetime / 15 / 10 Years Defects in material and workmanship
Stainless Steel Tube Burners Lifetime / 10 Years + 50% off after (varies) Full/extended coverage plus 50% off replacement after some years
Stainless Steel Sear Plates 15 / 10 / 5 Years + 50% off after (varies) Coverage reduces with time; 50% off replacement up to year 15
Porcelain Enamel Cast Iron Grids 15 / 10 Years + 50% off after (varies) Coverage reduces with time; 50% off replacement up to year 15
Stainless Steel Infrared Rotisserie Burner 15 / 5 Years + 50% off after (varies) Full coverage plus 50% off replacement after some years
Infrared Bottom/Side Burner 15 / 5 / 3 / 2 Years Varies by model and component
Electrical Components 3 / 2 Years Defects in material and workmanship
Aluminum Table Top & Pedestal 3 Years Defects in material and workmanship
All Other Parts 15 / 10 / 5 / 3 / 2 Years Varies by model
Labour related to warranty repair 1 Year Labour costs covered for repairs

*Some parts have extended warranty coverage with a discounted replacement up to 15 years. Warranty details can vary by model; refer to the product manual for full terms and conditions.

Click here for Napoleon Warranty



Videl USA

Summary of Videl Grills USA warranty coverage periods for each major component:

Component Warranty Period Coverage Description
Cast Stainless Steel Burners Lifetime Defects in materials and workmanship
Fire Box, Hood, Handle, Bezel 2 Years Defects in materials and workmanship
Grates, Flavor Bars, Drip Pan 2 Years Defects in materials and workmanship
Rotisserie Burner, Transformer 2 Years Defects in materials and workmanship
Warming Rack, Flame Tamer 2 Years Defects in materials and workmanship
Gas Valve, Knob, Light 1 Year Defects in materials and workmanship

        *Please visit the manufacturer's website for complete warranty policies and                           exclusions.


Broilmaster

Summary of Broilmaster grill warranty coverage across major models and parts:

Component/Part Warranty Period Coverage Description
Aluminum Grill Housing (excl. paint) Limited Lifetime Against rust-through
Stainless Steel Cooking Grids & Griddles Limited Lifetime Against rust-through
Stainless Steel Built-In Components/Cart Limited Lifetime Against rust-through
Bow Tie Burner, Side Burner, Warming Rack Limited Lifetime Against rust-through
Built-In Kits, Doors, Vent Kits Limited Lifetime Against rust-through
H-Series, Q-Series, R3B Stainless Steel Burners Limited 10 Years Against rust-through
Q-Series Stainless Steel Drip Pan Limited 10 Years Against rust-through
DPASBC Side Burner/ Housing (BSA) Limited 10 Years Against rust-through
R3/R3B Infrared Burners Limited 5 Years Against rust-through
Flare Buster™, Smoker Shutter Limited 5 Years Against rust-through
Painted Electro-Galvanized Steel Components Limited 5 Years Against rust-through
Porcelain Briquette Racks, Heat Shield, Screen Limited 2 Years Against rust-through
Chrome-Plated Warming Rack Limited 2 Years Against rust-through
Valves, Knobs, Ignitors, Fittings, Labels, Cups Limited 1 Year Against rust-through
Paint on Aluminum Grill Head Limited 1 Year Against rust-through
All Other Parts & Accessories (not listed above) Limited 1 Year Against rust-through

*For full legal and warranty policies, consult the owner's manual or Broilmaster’s website

Click here for Broilmaster Warranty

American Outdoor Grill

Summary of American Outdoor Grill® warranty coverage highlights:

Component/Part Warranty Period Coverage Description
Stainless Steel Burners Lifetime Warranty lasts as long as the original purchaser owns the grill
All Other Parts (excl. ignition, accessories, infrared burner, vaporizer panels) 10 Years Against defects in materials and workmanship
Infrared Burners & Vaporizer Panels 3 Years Against defects in materials and workmanship
Ignition Systems (excl. batteries) & Accessories (side burners, motors, thermometers) 1 Year Against defects in materials and workmanship

*For complete warranty terms and conditions, consult the manufacturer's official website or product manual.


Click here for American Outdoor Grill Warranty


Blackstone

Summary of the North Atlantic Imports LLC warranty:

Warranty Period Coverage Details
1 Year All parts, workmanship, and finishes against defects under normal domestic use
Warranty Scope Manufacturer may repair or replace defective parts at their discretion
Limitations Warranty limited to original purchaser only; excludes damages from misuse, abuse, or improper operation
Exclusions No liability for indirect or consequential damages; warranty void if repaired or altered without written consent
Conditions Must provide dated sales receipt to verify purchase date; only valid for products purchased from authorized sellers in the U.S. and Canada
Warranty Base Only applies to normal home use; not valid for commercial or institutional use
Non-Refundable Warranty is non-refundable

*The manufacturer’s obligation is limited to repair or replacement of defective parts during the 1-year period. Detailed terms and conditions apply as noted in the product manual.

Click here for Blackstone Warranty


True Flame

 Summary of True Flame Gold Standard warranty information:

Component/Category Warranty Period Coverage Details
Gas Appliances (Grills, Side/Power Burners, Gas Griddle) Lifetime (Gold Standard) Lifetime warranty on construction, manufacturer defects, stainless steel construction, cooking grates, burners, burner covers, valves, flame tamers, heatzone separators, temperature gauges
3 Years Warranty on all other parts, components & electrical (LED bulbs, wiring harness, switches, transformers, halogen light wire & bulb)
Vent Hoods 5 Years Warranty on all stainless steel construction
3 Years Warranty on blowers, LED lighting, wiring harness, switches
Refrigeration (15" & 24" models) 3 Years Warranty on all construction including compressors
1 Year Warranty on transformer, LED bulbs, LED harness, power source wire, interior halogen lights
Refrigeration (21" models) 1 Year Warranty on all construction & electrical components (compressor, transformer, LED bulbs, wiring)
Cold Storage & Sinks Lifetime Warranty on ice chest, drains, and faucets
Drawers, Doors, Grill Liners & Carts Lifetime Warranty on construction, workmanship, and materials for stainless steel parts including drawers, doors, liners, carts
3 Years Warranty on electrical components (warming drawers)
Covers Lifetime Warranty on covers including grills, carts, side/power burners, gas griddles
Commercial Applications (Gas Grills) Lifetime Warranty on workmanship, construction, manufacturer defects for all commercial & hospitality use
Void if misuse or lack of maintenance Warranty invalid if misuse, vandalism, theft, or lack of regular cleaning and maintenance

*Additional Notes:

  • Warranty valid for original purchaser with proof of purchase and photo.
  • Registration required online within 30 days to validate warranty.
  • Warranty does not cover labor or labor-related costs.
  • Warranty excludes discoloration, rust, corrosion, oxidation due to harsh environments or improper installation.
  • Coastal/humid environments require manufacturer review.
  • Warranty not valid for commercial/rental/nonresidential use without proper maintenance.
  • Warranty and registration details at www.amddirect.com/register.

Click here for True Flame Warranty


Tagwood

Summary of the Tagwood BBQ Warranty & Returns Policy:

Warranty Period Coverage Details
5 Years Models BBQ01SS, BBQ03SS, BBQ05SS, BBQ01SSB, BBQ02SS, BBQ03SSB, BBQ05SSB, BBQ06SS, BBQ08SS, BBQ26SS, BBQ28SS, BBQ04SS, BBQ23SS, BBQ24SS, BBQ25SS – Warranty against material and/or manufacturing defects.
3 Years Models BBQ02SI, BBQ09SS, BBQ07SS, BBQ18SS – Warranty against material and/or manufacturing defects.
2 Years Model BBQ03SI – Warranty against material and/or manufacturing defects.
Warranty Scope Covers manufacturing, material, and parts defects after verification by authorized technicians. Tagwood BBQ may repair or replace defective parts. Shipping for warranted parts is covered by Tagwood BBQ.
Limitations Warranty valid only for original purchaser with invoice; excludes misuse, abuse, accidents, alterations, repairs by unauthorized personnel, corrosion, rust, oxidation, scratches, dents, discoloration by heat, and normal wear/tear. Commercial or rental use voids coverage.
Exclusions No liability for incidental or consequential damages (personal/property damage, indirect costs, or re-installation expenses). Discoloration from heat is considered normal wear and not covered.
Conditions Must present dated purchase invoice and serial number. Warranty is non-transferable. Claims require photos of the damaged part, invoice, and serial number emailed to sales@tagwoodbbq.com.au.
Accessories All accessories are non-refundable and non-returnable; made exclusively for Tagwood BBQ products.
Non-Refundable Warranty is non-refundable.
Legal Rights Warranty gives specific rights; may vary by state or province.

 

Click here for Tagwood Warranty


Cal Flame

Summary of the Cal Flame Limited Warranty:

Warranty Period Coverage Details
10 Years Grill structure or frame housing against rust-through due to defects in material or workmanship (residential use only).
3 Years Tamers and warming rack against rust-through and operation failure due to defects.
1 Year Porcelain burners against rust-through and operation failure due to defects.
1 Year Gas valves and other listed components in Cal Flame parts manual against operation failure due to defects.
Warranty Scope Manufacturer may repair or replace defective parts subject to proof of purchase; parts covered, but freight, labor, diagnosis, and travel fees are the responsibility of the owner.
Limitations Warranty limited to original purchaser; void if non-genuine Cal Flame parts used, if damaged by neglect, misuse, abuse, accidents, Acts of God, or fuel conversions; corrosion, discoloration, and scratches from improper care not covered.
Exclusions No liability for incidental or consequential damages (injury, loss of use, freight, or related costs); warranty void if repaired or modified without manufacturer authorization.
Conditions Must provide dated proof of purchase; valid only in U.S. and Canada for residential installations; not transferable; void with commercial use or aftermarket modifications.
Pro-Rated Warranty If non-repairable, replacement is prorated: user pays 1% of current retail cost per month of ownership after first 6 months (e.g., 7% at 7 months).
Legal Rights Warranty provides specific legal rights; additional rights may vary by state/province.
Non-Refundable Warranty is non-refundable.

 

Vintage 

 Summary of the Vintage Gas Grill Warranty (Residential Use Only):

Warranty Period Coverage Details
2 Years (Limited) Outdoor gas grills and all component parts against defective materials or workmanship under normal residential use. Painted or cosmetic parts covered for only 30 days (defects must be reported within 30 days).
5 Years (Limited) Infrared burners, stainless steel briquette trays, and drip pans against defective materials or workmanship. Owner responsible for labor and other costs.
Lifetime (Limited) U-burners, grates, and stainless steel body housings/parts (excluding items above) against rust-through due to defective materials or workmanship. Owner pays all other costs.
Warranty Scope Manufacturer will repair or replace defective parts at its option. Cosmetic part replacement may be denied if no cover is used or maintenance neglected.
Limitations Valid only for original purchaser in U.S. or Canada; non-transferable. Proof of purchase (sales slip or registration) required. Proper installation, maintenance, and care are owner’s responsibility.
Exclusions No coverage for abuse, misuse, flare-ups, natural disasters, improper installation/operation, corrosion, scratches, discoloration, accidents, or service by unauthorized providers. Display models sold “as-is” with limited coverage.
Conditions Warranty limited to replacement of defective parts only; owner responsible for labor, travel, and related costs. Travel fee may apply if service is >50 miles from nearest authorized provider.
Non-Refundable Warranty is non-refundable.
Legal Rights If defect cannot be remedied after reasonable attempts, owner is entitled to refund or replacement. Liability limited to cost of defective product/part. Rights may vary by state/province.

 

Click here for Vintage Warranty


Halo

Summary of the HALO Warranty Policy (Residential Use Only):

Warranty Period Coverage Details
5 Years All parts/components (except those listed separately) against perforation, manufacturing, and material defects only.
1 Year Electrical components against defects.
1 Year Paint (cosmetic only; touch-up may be required, rust not covered).
Warranty Scope Covers defects in workmanship and materials after proper assembly and normal household use. Manufacturer may repair or replace defective parts; return of defective parts may be required (postage/freight prepaid).
Conditions Product registration must be completed within 30 days via QR code or halo-pg.com. Proof of purchase required (sales slip or invoice). Valid only in U.S. and Canada. Warranty non-transferable and applies only to original purchaser.
Exclusions Cosmetic issues (scratches, dents, corrosion, discoloration, surface rust), food loss, personal/property damage, misuse, abuse, accidents, fire, flood, grease fire, hostile environments (weather, animals), improper installation, unauthorized modifications/repairs, or commercial use.
Non-Covered Costs Shipping (standard/expedited), service calls, pickup/delivery, labor for repairs, reinstallation, replacement parts for units outside U.S./Canada.
Limitations Exclusive remedy is repair/replacement of defective parts. Liability limited to purchase price of product. No coverage for consequential/incidental damages (except where prohibited by law).
Legal Rights Warranty provides specific legal rights; additional rights may vary by state. California purchasers may be eligible for refund if repair/replacement not feasible.
Non-Refundable Warranty is non-refundable.

 

Click here for Halo Warranty

  

Green Mountain Grills

 Summary of the Green Mountain Grills Limited Warranty:

Coverage Details
Warranty Period 3 years from the date of first retail purchase
What’s Covered Defects in workmanship and materials under normal residential use
Remedy GMG will, at its sole option, repair or replace any defective grill returned by the original purchaser within the warranty period
Exclusions - Abuse, accident, misuse, or electrical power issues
- Cosmetic elements/finishes (paint, coatings)
- Non-residential/commercial use
- Improper use not following the instruction manual
- Products not paid for in full
Limitations No coverage for special, incidental, or consequential damages; all other express or implied warranties (including merchantability or fitness for a particular purpose) are disclaimed (may vary by state/province)
How to Claim Contact the dealer of purchase or call GMG at 530-347-9167 before the 3-year warranty expires
Owner Responsibility Register product (implies consent to receive GMG email updates) and retain proof of purchase
Legal Note Rights vary by state/province; warranty limited to repair and/or replacement only

 

 Click here for Green Mountain Grill Warranty

 

Twin Eagles

Summary of the Twin Eagles Limited Warranty:

Component / Item Warranty Period Coverage Description
Stainless Steel Main Burners, Hexagonal Grates, and Fabricated Stainless Steel Components Limited Lifetime Covers defects in materials and workmanship for the lifetime of the product (excluding normal wear and tear)
Stainless Steel Briquette Trays, Gas Valves, Sear Zone Burners, Rotisserie Burners, and Drip Pans Five Years (Limited) Covers defects in materials and workmanship
Complete Outdoor Gas Grill and All Component Parts One Year (Full) Covers defects in materials and workmanship from the original date of purchase
Products Used in Residential Plus Applications (e.g., Bed & Breakfasts, Private Clubs) Ninety Days Covers defects in materials and workmanship when used beyond normal residential settings

 *Please visit the manufacturer's website for complete warranty policies and exclusions.

 

Dometec

Summary of the Dometec Limited Warranty:

Dometic Warranty Coverage – MoBar, DrawBar, Wine Coolers & Residential Outdoor Refrigerators

Product / Component Warranty Period Coverage Description
MoBar, DrawBar & Wine Coolers
All Parts, Labor, and Freight One Year (Limited) Covers defects in materials and workmanship, including flat-rate labor, specified parts, and freight
Replacement Parts (Parts Only) Second Year (Limited) Covers replacement parts only; purchaser responsible for labor and freight
Sealed System (Compressor, Condenser, Dryer, Connecting Tubing, Evaporator) Three Years (Limited) Year 1 covers parts, labor, and freight; Years 2–3 cover parts only (labor and freight excluded)
Products Used Beyond Normal Residential Applications (e.g., Catering Services, Bed & Breakfasts, Courtyard Food/Beverage Establishments) Sixty Days (Limited) Covers defects in materials and workmanship; includes parts, labor, and freight for 60 days from date of purchase
Residential Outdoor Refrigerators
All Parts, Labor, and Freight Two Years (Limited) Covers defects in materials and workmanship, including flat-rate labor, specified parts, and freight
Sealed System (Compressor, Condenser, Dryer, Connecting Tubing, Evaporator) Five Years (Limited) Covers defects in materials and workmanship; includes flat-rate labor, specified parts, and freight for five years from date of purchase
Products Used Beyond Normal Residential Applications (e.g., Catering Services, Bed & Breakfasts, Courtyard Food/Beverage Establishments) Sixty Days (Limited) Covers defects in materials and workmanship; includes parts, labor, and freight for 60 days from date of purchase

 

 Click here for Dometec Warranty

 

Delta Heat Grill Warranty

Summary of the Delta Heat Limited Warranty:

Warranty Type Coverage Term Details / Conditions
Limited Lifetime Warranty Stainless steel main burners and fabricated stainless steel housing Lifetime (original purchaser) Free repair or replacement of defective parts. Excludes discoloration, surface scratches, weather/atmospheric staining, minor surface rust or oxidation. Owner pays all labor, shipping, and handling.
Fifteen (15) Year Limited Warranty Stainless steel grates 15 years Part repaired or replaced free of charge. Owner pays labor, installation, shipping, and handling.
Five (5) Year Limited Warranty Briquette trays and gas valves 5 years Part repaired or replaced free of charge. Owner pays labor, installation, shipping, and handling.
Two (2) Year Limited Warranty All other grill components 2 years Part repaired or replaced free of charge. Owner pays labor, installation, shipping, and handling.
One (1) Year Full Warranty Entire outdoor gas grill and all component parts 1 year Delta Heat will repair or replace defective parts at no cost, including parts and labor, when service is performed by an authorized representative during normal business hours.
Ninety (90) Day Residential Plus Warranty Products used beyond normal residential use (e.g., bed & breakfast, private clubs, multi-dwelling condos/apartments) 90 days Part repaired or replaced free of charge. Owner pays labor, installation, shipping, and handling. Excludes all commercial food-service locations.

Warranty Limitations & Exclusions

  • Valid only for products purchased and located in the continental United States and Canada.

  • Original owner only; non-transferable. Proof of purchase required.

  • Does not cover damages from negligence, alteration, misuse, abuse, accident, natural disaster, loss of power, improper installation or operation, unauthorized adjustments, or harsh cleaning chemicals.

  • Normal conditions such as rust, corrosion, discoloration, surface scratches, weather-related staining and oxidation are excluded unless they render the component inoperable.

  • Serial numbers must be intact; products with altered or removed serial numbers are not covered.

  • Delta Heat is not liable for incidental, consequential, special, or contingent damages.

 *Please visit the manufacturer's website for complete warranty policies and exclusions.

 

Temp Tong

 Summary of the TempTong Limited Warranty:

Warranty Period Coverage Details
120 Days Product is warranted against defects in materials and workmanship under normal use from the date of purchase.
Warranty Scope TempTong may repair or replace the product with a new or refurbished unit at its discretion. Proof of purchase is required. Replaced parts/products become the property of TempTong.
Warranty Claims Contact Support@TempTong.com to request service. Warranty registration available online at TempTong.com.
Exclusions Damage caused by accidents, misuse, abuse, unauthorized modifications or repairs, use with unauthorized accessories, or acts of nature (lightning, flood, earthquake, etc.).
Limitations Company not liable for direct, indirect, incidental, consequential, or special damages related to the product, even if advised of such possibility (to the extent permitted by law).
Governing Law Warranty governed by laws of the company’s jurisdiction, without regard to conflict of law principles.
Modifications TempTong reserves the right to modify or terminate this warranty at any time. Updates become effective once posted on the company’s website.
Non-Refundable Warranty is non-refundable.

 

 

 


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